Terms of Service
Effective Date: [Add Date]
These Terms of Service ("Terms") govern your access to and use of the ZONE Business Suite website, software, applications, APIs, and related services. By accessing or using our services, you agree to these Terms.
1. Eligibility
You must be legally able to enter into a binding agreement and use the services on behalf of yourself or a valid organization. If you are accepting these Terms for an organization, you represent that you have authority to bind that organization.
2. Services
ZONE Business Suite provides customer management and business productivity tools, which may include CRM, lead and contact management, sales workflows, service workflows, marketing tools, analytics, automation, AI-assisted features, reporting, and related modules.
3. Accounts
- You are responsible for maintaining account confidentiality.
- You must provide accurate and current information.
- You are responsible for activities under your account.
- You must promptly notify us of unauthorized use or suspected security issues.
4. Acceptable Use
You agree not to:
- use the services for unlawful, fraudulent, or deceptive purposes;
- upload malicious code, spam, or harmful content;
- attempt unauthorized access to systems, accounts, or data;
- interfere with service operation, integrity, or security;
- reverse engineer, scrape, or exploit the platform beyond permitted use;
- use the services to violate privacy, intellectual property, or applicable law;
- submit content that is abusive, defamatory, infringing, or harmful to children.
5. Customer Data
You retain ownership of the data, content, and materials you or your users submit to the platform. You grant us the limited rights necessary to host, process, transmit, back up, analyze, and display that data solely for the purpose of operating, securing, and improving the services, and as otherwise permitted by our Privacy Policy and applicable law.
6. Intellectual Property
The services, software, website, design, text, graphics, trademarks, and related materials are owned by or licensed to us and are protected by intellectual property laws. Except for the limited right to use the services under these Terms, no rights are granted to you.
7. Fees, Billing, and Trials
- Paid plans, trials, and subscriptions may be offered under separate pricing terms.
- You agree to pay applicable fees, taxes, and charges.
- Unless otherwise stated, fees are non-refundable except where required by law.
- We may modify pricing with prior notice where required.
8. Availability and Changes
We may modify, update, suspend, or discontinue parts of the services from time to time. We do not guarantee that every feature will be available at all times or in all regions.
9. Third-Party Services
The services may interoperate with third-party products, integrations, payment processors, hosting providers, communication services, analytics tools, or APIs. Your use of third-party services is governed by their own terms and policies.
10. Suspension and Termination
We may suspend or terminate access if you violate these Terms, create security risk, fail to pay applicable fees, or use the services in a way that may harm us, the platform, or others. You may stop using the services at any time.
11. Disclaimers
To the maximum extent permitted by law, the services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
12. Limitation of Liability
To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, goodwill, use, or data. Our aggregate liability for claims relating to the services will not exceed the amount paid by you to us for the services during the 12 months preceding the event giving rise to the claim, unless applicable law requires otherwise.
13. Indemnity
You agree to defend, indemnify, and hold harmless ZONE Business Suite and its affiliates, officers, employees, and partners from claims, liabilities, damages, losses, and expenses arising out of your use of the services, your content, your violation of these Terms, or your violation of applicable law or third-party rights.
14. Governing Law
These Terms are governed by the laws of India, unless otherwise required by applicable law. Any disputes will be subject to the courts of [Add Jurisdiction], India.
15. Changes to These Terms
We may revise these Terms from time to time. Updated Terms become effective when posted unless otherwise stated. Continued use of the services after the effective date means you accept the revised Terms.