Privacy Policy

ZONE Business Suite ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, create an account, request a demo, start a trial, contact us, or use our customer management platform and related services.

1. Scope

This Privacy Policy applies to:

• our website and landing pages;
• our product, dashboards, and cloud services;
• demo, trial, support, sales, and customer success interactions;
• communications related to your account or your organization’s use of the platform.

2. Information We Collect

a. Information you provide directly

• Name, company name, job title, and business contact details.
• Email address, phone number, billing details, and support requests.
• Account credentials and profile information.
• Information submitted through forms such as free trial, contact, callback, or demo requests.
• CRM data, leads, contacts, customer notes, tickets, campaign data, and workflow data uploaded or entered by you.

b. Information collected automatically

• IP address, browser type, device type, operating system, and referring URLs.
• Usage information such as pages viewed, features used, session times, clicks, and interaction logs.
• Diagnostic, performance, analytics, and security logs.
• Cookie and similar technology data as described in our Cookie Policy.

c. Information from third parties

• Business and marketing partners.
• Payment, authentication, analytics, messaging, hosting, and integration providers.
• Data imported by you from third-party tools or platforms.

3. How We Use Information

• To provide, operate, maintain, and improve ZONE Business Suite.
• To create and manage user accounts and organization workspaces.
• To process signups, trials, demos, subscriptions, and payments.
• To deliver CRM, sales, service, marketing, analytics, automation, and related features.
• To provide customer support, onboarding, and training.
• To secure our systems, detect fraud, prevent abuse, and enforce our terms.
• To analyze usage trends and improve performance and product experience.
• To send transactional, administrative, legal, service, and product-related communications.
• To send marketing communications where permitted by law or with your consent.
• To comply with legal obligations and resolve disputes.

4. Legal Bases

Depending on your location, our legal bases may include:

• performance of a contract;
• legitimate business interests;
• compliance with legal obligations;
• your consent, where required.

5. How We Share Information

We do not sell personal information in the ordinary sense. We may share information in the following situations:

• With service providers who help us operate the platform.
• With payment, hosting, analytics, messaging, authentication, and support vendors.
• With your organization administrators and authorized users.
• With integration providers when you choose to connect external services.
• During a merger, acquisition, financing, restructuring, or sale of assets.
• When required by law, regulation, court order, or valid government request.
• To protect rights, safety, security, users, and platform integrity.

6. Data Retention

We retain personal data for as long as needed to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data, your account status, and applicable legal requirements.

7. Data Security

We use reasonable technical, organizational, and administrative safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service or storage method is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers in accordance with applicable law.

9. Your Rights

Depending on your location, you may have the right to:

• access personal data we hold about you;
• correct inaccurate or incomplete data;
• request deletion of your data;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request a copy of your data, where applicable.

To exercise these rights, contact us at [email protected].

10. Children’s Privacy

ZONE Business Suite is intended for businesses and professional users. It is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

11. Third-Party Services and Links

Our platform or website may contain links to third-party services or allow third-party integrations. We are not responsible for the privacy, security, or content practices of third parties. Please review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Continued use of the website or services after changes become effective means you accept the updated policy, to the extent permitted by law.

13. Contact Us

For privacy-related questions or requests, contact: